Shipping policy

DO YOU SHIP WORLDWIDE?

We currently ship to the following countries:

United States, Australia, Austria, Belarus, Belgium, Bulgaria, Canada, Colombia, Croatia, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Indonesia, Ireland, Israel, Italy, Japan, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Romania, Russia, Saudi Arabia, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, UAE, Ukraine.

We currently do not ship to the UK although this will be available in the future.

HOW LONG WILL MY ORDER TAKE TO SHIP?

Most orders are typically processed within 24 hours from receipt of payment Monday - Friday.

ESTIMATED DELIVERY TIMES

USA (3-10 Days)
Canada (7-10 Days)
Australia (5-10 Days)
New Zealand(5-10 Days)
Europe (5-10 Days)
Asia (5-10 Days)
Rest of World (7-20 Days)

Delivery estimates are in business days.

Note:

- In rare cases, order times may be delayed by up to a week depending on the length of processing in customs. If You have not received your order within the estimated delivery time, please contact us.

- Due to international shipping delays and high demand, orders placed after December 10th are not guaranteed to arrive before Christmas.

WILL I HAVE TO PAY ANY CUSTOMS FEES?

We are confident that there will be no customs fees. However, we are not responsible for customs fees or import duties.

If any such costs are required, it is the customer's responsibility to pay the balance.

WHAT ARE MY PAYMENT OPTIONS?

We accept payments by Paypal, Visa, MasterCard, American Express, JCB, Discover, and Diners Club

WHAT ARE MY DELIVERY OPTIONS?

We currently only offer one standard, tracked shipping option, which is free!

All shipments are sent prepaid, so there are no unexpected taxes or fees on delivery.

WHERE DO YOU SHIP FROM?

Orders are shipped from our fulfillment centers in Singapore and China, depending on the destination.

This allows us to offer free, fast and efficient shipping worldwide!

HOW SECURE IS YOUR SITE?

All payments are processed using the Stripe payment gateway or through Paypal's payment gateway. Stripe is certified to PCI Service Provider Level 1, the most stringent level of certification. We take security very seriously, all payments are verified by Stripe to prevent fraud.

CAN I AMEND/CANCEL MY ORDER?

We aim to ship out orders quickly, so we cannot guarantee any changes will be made. It is your responsibility to ensure you check out with the correct items and shipping info.

WHERE IS MY ORDER?

You will receive an email with tracking information once your order is dispatched. Click on your tracking number in the order status page to see its tracking information.

HOW DO I TRACK MY ORDER?

Click Here to track your order.

Once your item has shipped you will receive an email with your tracking number and shipment details.

CAN I RETURN OR EXCHANGE AN ITEM?

Absolutely. We offer a 30 day return policy. Click Here to view it.

If you are unhappy with your order, we encourage you to contact us, so we may resolve your issue with the product as soon as possible.

WHAT IF I RECEIVED A FAULTY ITEM?

If you discover a fault, please contact us immediately (within 7 days of receiving your parcel).

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